Privacy Policy
What we collect, why we collect it, and how to get it back or have it deleted.
Last updated
The short version
We collect very little, and we do not sell any of it. Specifically:
- If you fill in a form on this site, we get what you typed, by email.
- If you accept analytics cookies, we get anonymous figures about which pages people read. If you decline, we do not load analytics at all.
- Booking, membership and gift card purchases happen on separate platforms that handle their own data and their own payments. We never see your card details.
The rest of this page sets that out properly. If you would rather just ask a person, write to pitcrew@gridlounge.co.
Who is responsible for your data
Grid Lounge LLC, an Iowa limited liability company of 100 East 2nd Street, Suite 103, Cedar Falls, Iowa 50613, decides how and why the data described on this page is used.
For anything about your data, including the requests described under Your rights, write to pitcrew@gridlounge.co.
What we collect, and why
When you contact us
The forms on this site ask for different things depending on what you are getting in touch about:
- Get in touch: your name, email address, what your message is about, and the message itself.
- Activation enquiry: your name, email address and phone number, your company and your role in it, the kind of event, its date and location, how many people you expect, how many simulators you want, and any details you add.
- Racing team application: your name, email, iRacing username, road course iRating, and the racing background you describe.
We use this to answer you, and to deliver whatever we go on to agree. We keep it for as long as we have a working relationship with you, and for a reasonable period after that in case you come back. If you would like it deleted sooner, ask.
When you visit the site
If you accept analytics cookies, Google Analytics records anonymous information about your visit: which pages you looked at, roughly where in the world you are, what kind of device you used, and where you arrived from. We use it to understand which pages are worth keeping and which are not.
If you decline, the analytics script is never loaded and none of that is collected. See Cookies.
When you book, join or buy
Bookings, memberships and gift cards are handled on separate platforms, listed under Who else is involved. They collect what they need to take payment and run your account, under their own privacy policies. We receive booking and membership details from them so we can run your session; we never receive or store your card number.
If you do not turn up
Our terms say that a missed booking is recorded against the email address it was made with, and that the next booking from that address is paid in advance. That record is personal data about you, so you should know it exists: it is the email address, the date of the missed booking, and nothing else. We keep it only as long as it is doing that job, and you can ask what we hold or ask us to remove it.
What we never ask for
We do not ask for, or want, special category data — health details, for example. The Terms ask you to decide for yourself whether you are fit to drive, and that decision stays with you. If you volunteer something of that kind in a message, we use it only to help you and delete it when it is no longer needed.
Who else handles your data
Running this site and this business means other companies process some data on our behalf. These are the ones that do:
- Cloudflare — receives form submissions from this site and passes them to our email provider. Also provides network security.
- Brevo — turns a form submission into the email that reaches our inbox.
- Google Analytics — website analytics, and only with your consent.
- Sevalla — hosts this website and keeps server logs, including IP addresses, for security and reliability.
- Sanity — the content system our Pit Notes articles are written in. It holds our articles, not your data.
- Vimeo — serves the video on our home page.
- Our booking platform (my.gridlounge.co), member garage (garage.gridlounge.co) and store (store.gridlounge.co) — bookings, memberships, accounts and gift cards, including payment processing.
Our social accounts and our Discord server are run on platforms with their own policies. Anything you post there is governed by those, not by this page.
We do not sell your personal data, and we do not share it for anyone else’s marketing.
Your rights over your data
Wherever you live, you can ask us to:
- tell you what personal data of yours we hold;
- give you a copy of it;
- correct it if it is wrong;
- delete it;
- stop using it for a particular purpose.
Write to pitcrew@gridlounge.co and we will respond within 30 days. We will not charge you, and we will not treat you differently for asking.
Where we are, and what that means
Grid Lounge is a single venue in Iowa and our customers are here. We are not set up as a company that tracks people across the internet, and the cookie banner on this site is the whole of our tracking story: analytics, only if you say yes, and nothing else. We do not run marketing pixels, advertising networks or cross-site trackers, and if that ever changes this page will say so before it happens and the banner will ask you about it separately.
The rights above are not conditional on where you live or on which law applies to you. Ask us and we will do it.
Children
This website is not aimed at children, and we do not knowingly collect personal data from anyone under 13 through it. Younger drivers come to us through a parent or guardian, and it is their details we hold.
If you believe a child has given us personal data, write to pitcrew@gridlounge.co and we will delete it.
Changes to this policy
If we change how we handle data, we will change this page and move the date at the top of it. Where a change is significant and we hold your email address, we will tell you directly rather than leave you to notice.
Questions about any of this go to pitcrew@gridlounge.co, or to Grid Lounge, 100 East 2nd Street, Suite 103, Cedar Falls, Iowa 50613.
Still have a question?
If anything here is unclear, ask us. A person reads every message that comes in.