Terms of Service

Who these terms are between

Grid Lounge LLC is an Iowa limited liability company. It operates a sim racing venue at 100 East 2nd Street, Suite 103, Cedar Falls, Iowa 50613, and the website at gridlounge.co. In these terms, “we”, “us” and “Grid Lounge” mean Grid Lounge LLC; “you” means anyone who uses the website, books a session, attends an event, or holds a membership.

By booking a session, buying a membership, attending an event or using this website, you agree to these terms. If you do not agree to them, please do not use the service.

You can reach us at pitcrew@gridlounge.co or on (319) 666-2329.

What you are booking

Grid Lounge provides access to professional racing simulators and the services built around them:

• Open sessions. Drop-in simulator time, bookable in 30, 60 or 120 minute blocks, during staffed hours.
• Memberships. Club Pass and Grid Unlimited, billed monthly. See Memberships for what each includes.
• Private events. Exclusive use of the venue with a host and a race format, in four packages. See Private events.
• Brand activations. Simulators brought to your venue, staffed and run by us. See Activations.
• Championships and the racing team. Seasonal competition on the floor, and a competitive iRacing team you can apply to.
• Gift cards, sold through our store.

Prices shown on this website are current at the time of publication and may change. The price that applies to you is the one shown at checkout when you book.

Simulator availability, car and track selection, and the software we run are all subject to change. We may substitute equipment of a similar standard where a rig is out of service.

Booking, payment and cancellation

Sessions are booked through our booking platform at my.gridlounge.co. Memberships are managed at garage.gridlounge.co, and gift cards are sold through store.gridlounge.co. These are separate platforms with their own terms and their own payment processing; where their terms conflict with these, theirs govern the transaction itself.

Walk-ins are welcome when a rig is free, but booking ahead is the only way to guarantee a seat.

Cancelling, and not turning up

You can cancel a booking. We would rather you told us than left a rig sitting empty, and there is no penalty for letting us know.

Not turning up is different. A no-show is recorded against the email address the booking was made with, and the next booking from that address has to be paid for in advance. That is the whole of it: there is no fee and no ban, only a change in when you pay.

Refunds are at the discretion of the pit crew. Ask us, and tell us what happened: we are reasonable people and most situations are obvious once explained.

If you are running late, tell us. We will do what we can, but a session may be shortened rather than extended where another booking follows yours.

Memberships

Memberships are month to month with no minimum term, and renew automatically until cancelled. You can cancel at any time through your account at garage.gridlounge.co; the cancellation takes effect at the end of the billing month you have already paid for. Membership benefits, including included hours and first-time driver passes, do not roll over from one month to the next unless we say otherwise in writing.

Private events and activations

Private events and activations are confirmed by a written quote. For activations, travel and lodging are quoted separately from the day rate and are additional to it.

A deposit is sometimes required to hold a date and sometimes not. Where one is, you will see it at the time of booking along with its amount — you will not find out about a deposit after the fact.

Using the lounge and the equipment

Our simulators are expensive, shared equipment. We ask that you treat them as such: follow the briefing you are given, use the rigs as they are intended to be used, and tell a member of staff immediately if something is wrong with one.

You are responsible for loss or damage caused by misuse, deliberate damage, or failure to follow staff instructions. Ordinary wear from normal use is on us.

We may end a session without refund, and ask a person to leave, where their behaviour is unsafe, abusive, or damaging to equipment or to other guests’ experience. We will not do so lightly.

Food and drink

We serve a selection of canned beer, seltzers and non-alcoholic drinks. Alcohol is served only to guests of legal drinking age with valid identification, and we may refuse service at our discretion. Nobody who appears intoxicated will be permitted to drive a simulator.

We do not serve food, but you are welcome to bring food in or arrange catering for a private event.

Personal property

Please keep your belongings with you. We are not responsible for property lost, damaged or left behind at the venue.

Age, health and the physical side of racing

Drivers must be tall enough to reach the pedals and handle the wheel safely, which in practice is around 11 years old and up. Younger guests are welcome in the lounge area but may not drive. Anyone under 18 must have a parent or guardian present or have given permission at the time of booking.

Sim racing is more physical than it looks. A session involves sustained concentration, firm braking against a load-cell pedal, and force feedback through the wheel. Some people experience motion discomfort or simulator sickness, particularly in their first session.

Do not drive if you have a condition that makes this unwise. That includes, but is not limited to, epilepsy or photosensitivity, heart conditions, recent surgery or injury, neck or back problems, pregnancy where motion is a concern, or any condition affected by rapid visual motion. If you are unsure, ask your doctor before booking rather than us.

You take part at your own risk, and you are responsible for deciding whether you are fit to drive. Stop and tell a member of staff if you feel unwell at any point. There is no prize for pushing through it.

Photography and recording

We sometimes photograph or film inside the lounge and at events, and use that footage to promote Grid Lounge. If you would prefer not to appear, tell a member of staff and we will work around you.

For private events and activations, how footage is captured and used is agreed in your quote. Where we have agreed to deliver media to you, the delivery terms are those set out in that quote.

You are welcome to take your own photographs and video for personal use. Please do not film other guests without their agreement, and do not use footage taken here for commercial purposes without asking us first.

This website and its content

The content of this site, including its text, photography, logos and design, belongs to Grid Lounge or is used with permission. You may read it, share links to it, and quote it with attribution. You may not reproduce it wholesale, or use our name or logo to suggest an association that does not exist.

Where this site links out — to our booking platform, our store, Discord, or anywhere else — those destinations are run by other people under their own terms, and we are not responsible for them.

We try to keep this site accurate and available, but we do not promise that it will be uninterrupted, error-free, or current in every detail at every moment. Prices, hours and availability change.

Limits on our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and to the fullest extent permitted by Iowa law: we provide the service as it is; we are not liable for indirect or consequential loss; and our total liability arising from any booking is limited to the amount you paid for it.

We are not liable for failures caused by things outside our reasonable control, including power or internet outages, equipment or software failure, severe weather, or the closure of the venue for reasons we could not have foreseen. Where we cannot deliver a booked session or event for such a reason, we will reschedule it or refund it.

General

Changes. We may update these terms. The version published here is the one in force, and the date at the top tells you when it last changed. Material changes affecting an active membership will be notified to members by email.

Governing law. These terms are governed by the laws of the State of Iowa, and the courts of Iowa have jurisdiction over any dispute arising from them.

If something is wrong. Tell us first. Most things are fixable, and we would rather hear about a problem than have you leave with it. Write to pitcrew@gridlounge.co.

Severability. If any part of these terms is found unenforceable, the rest continues to apply.